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Q: How do I track my order?

A: Go to My Orders in your member center. Each order shows real-time tracking status. You will also receive email updates at every stage.

Q: What payment methods do you accept?

A: We accept MercadoPago and Payoneer. All transactions are encrypted and secure.

Q: How does the points system work?

A: Earn 1 point per $1 spent. Check in daily for 10 bonus points. Redeem 100 points = $1 discount on your next order.

Q: What is your return policy?

A: We accept returns within 30 days of delivery. Items must be in original condition. Submit a return request from your member center.

Q: Do products come with warranty?

A: Yes! Most products include manufacturer warranty. Warranty details are shown on each product page.

Q: Do you offer guest checkout?

A: Yes, you can checkout as a guest. However, creating an account gives you access to order tracking, points, and exclusive discounts.

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Our support team is available 24/7 to help you.